Refund policy

7−Day Money−Back Guarantee

If you would like to return an item that is in like−new condition with original product tags and packaging that has not been installed, used, worn or modified, you may return the product at your expense within 7 days of receipt.

RETURN  COULD ONLY BE APPLIED WITHIN 7 DAYS AFTER DELIVERY.

Any additional fees for shipping internationally, shipping to HI or AK, or any minimum order fees are all non−refundable. Customers who place orders online are responsible for the accuracy of their product selection and information entered.

Some of our products are offered with free shipping. Please be aware that if you return one of these products, the actual outbound shipping costs will be deducted from your return refund.

In some cases, depending on the policy of a particular manufacturer, return is subject to a restocking fee of 15% −25%. If our vendor charges the restocking fee, we will have to pass it through.

If you pay for shipping (to or from us), we are not able to refund or issue a gift card for shipping charges. Return shipping charges will be deducted from the refund total.

Please keep in mind that once an order has been shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.

You can expect your refund within three weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 7 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). Most refunds are issued to the original method of payment. We reserve the right to refund in a different way of payment.

Return Exceptions

Our Standard Return policies do not apply to all items. Below is the Return Exception Policy.

Items with Non-Returnable Notice

Items listed with Non-Returnable notice in product page are not qualified for 7−Day Money−Back Return Policy.

Lingerie, swim suits, underwear, and nightgowns

Due to health and hygiene concerns, no return on lingerie, swim suits, underwear, nightgowns, or any other similar products can be accepted for any reason.

Perishable Items, Customized/Personalized Products and Autographed Collectibles

All sales are final for these items when a purchase order is placed. A custom order or, in other words, a made−to−order by a customer cannot be cancelled once placed. These items cannot be returned. The delivery time estimate is not a guarantee due to the nature of custom production. When you place a custom order, please plan ahead to leave more time for production and delivery, because we have to prepare for the production and it's difficult for us to make a rush order. Cancellation request of custom orders should be made before production. Otherwise, cancellation wouldn't be accepted unless there is substantial delay occurred. Once the custom order is processed, that means we have already paid for the production, and cancel request would not be accepted. If substantial delay in production is foreseeable, we will let the customer know and make every effort to deliver in a timely manner. Any question on order process and packaging, please contact us.

Damaged, Defective Items, or Shipment in Error or Shortage.

If you receive a damaged or defective item, submit a return request within 7 days after delivery. Please send us your order number, item number, email address and phone number. We will make every effort to replace the item in a timely manner. No additional shipping charges or replacement costs would be required.

What items are returnable?

• Within 7 days of order receipt

• In original condition: resell-able

• Unused or undamaged

• In the original packaging

Make sure to email us for the return request first, when it is approved, we will offer the return address.